Our manufacturers do their best to ensure that once your order is processed immediately after it is received. Most of our products are custom created and custom stained therefore many manufacturers have already begun the creating process immediately after receiving your order. We will do our best to work with the manufacturer with regards to cancellation requests, but due to the nature of our products we reserve the right apply a restocking fee to orders which are requested to be cancelled. This fee may range for each product and may be assessed at up to 25% of the purchase price of the product.
We want you to be happy with your purchase so please feel free to contact us us prior to buying with any questions!
Damages and Claims
If a damaged item or piece is found upon delivery, it must be noted on the Bill of Lading signed by you at delivery time.
Our manufacturers do their best to ensure your order arrives safely and complete to your location. In the event of a damaged or missing item, a claim must be reported within 24 hours of documented delivery.
Manufacturers may request photos of the damaged product for replacement pieces or credit as well as submission for damage claims and for informational purposes for future packaging/product solutions.
You may also be required to keep the damaged product and all shipping materials for a period of time for any shipping company (UPS, FEDEX, or Common Carrier) to inspect the product until final claim completion. Please contact us with any damage issues.
What May be Returned?
Any standard product which is shipped to an address in the contiguous 48 United States can be returned within 30 days of receipt. Items must be unused and in original packaging.
Any item with a patina or made to order finish is considered a custom item which is made to order and is non-returnable and may not be returned under any circumstances. To ensure that the patina you select is satisfactory, we offer samples for sale prior to ordering at a minimal charge.
To determine if a product you are considering purchasing, or have already purchased, is a standard product, please contact us at 770-406-0451 prior to purchasing.
Please note you must contact us for a Return Merchandise Authorization (RMA) number. This is VERY IMPORTANT.
Shipping charges are not refundable. Additional restocking fees may apply to returned items.
If after multiple attempts to contact a customer we are unable to deliver an item and the item must be shipped back to us, a 20% restocking fee will apply.
If there is a problem with your order, missing or broken parts, we will replace them immediately.
Damages must be noted on driver delivery slip, and also notify us at 770-406-0451 to report the problem.
It is our goal to achieve 100% customer satisfaction. We will take any reasonable steps to ensure your experience at Kinsey Garden Decor outstanding. Please call us at please call us at 770-406-0451 with any questions, concerns or comments, and we will do our best to assist you.